All cancellations of prepaid train reservations (per passenger) and or hotel rooms must be made by 12 noon of the day prior to the day of train departure, in order to receive a refund, less processing fees. ALL cancellations of train or hotel reservations, in whole or in part, will incur a NON-REFUNDABLE cancellation processing fee of $5.00 per passenger cancelled and or hotel room night cancelled. The total amount of cancellation fees will be deducted from the amount of the refund. Seminole Gulf Railway will make best efforts to process all refunds within two (2) business days.
However, prepaid reservations for the dinner train or hotel room nights MAY BE EXCHANGED, without incurring fees, for the face value of the prepaid amount for use on another date, subject to availability of available seats and or hotel rooms. Note that not all trains or dates have the same pricing. Any difference owed for a higher priced train or hotel room will be charged to the purchaser by Seminole Gulf Railway. The difference for a lower priced train, date or hotel room will be given at face value in the form of “in-store” credit for use in the Seminole Gulf Railway gift shop or on the Murder Mystery Dinner Train to use for beverage purchases. Such exchanges must be made by 12 noon of the day prior to the day of train departure without fees. Exchange requests for another date made AFTER 12 noon of the day prior to train departure, are subject to a $5.00 per passenger rebooking fee.
Otherwise, refunds or exchanges are not available.
All cancellations must be received in writing via email, or live on the phone with one of our reservationists. Cancellations left in our voicemail system will not be honored until they have been confirmed by one of our reservationists.
Seating
We seat guests at tables of four (4) in railroad dining tradition. Our reservation staff will call you if they have any questions, and we ask that you call us if you have any questions or concerns about our seating policies and accommodations. Please call us at 239-275-8487 to discuss your special seating needs. Reservation Staff Hours You may reach us at 239-275-8487 between 9:00 a.m. and 5:00 p.m., seven days a week except Christmas Day, New Year’s Day, Memorial Day, Independence Day and Labor Day.
Departure Times / Check-In All trains depart on-time from our Colonial Station in Fort Myers. All trains will return to that location. We ask that all guests arrive and check in at least forty-five minutes (3/4 hour) before the posted departure time. Guests may board the train once it has arrived in the station. Please be sure to bring your confirmation page with you to present at time of check-in. If you are using a gift certificate to pay for a portion or all of your tickets, please bring the original gift certificate with you for redemption.
Map & Directions to the Station
2805 COLONIAL BLVD FORT MYERS, FL 33966
From I-75 (Exit 136) From I-75, take exit 136 and head West on Colonial Boulevard. Drive west about three and one quarter miles. After crossing Metro Pkwy, turn right immediately after passing McDonalds, at the entrance to the Lee County Public Education Center. Then drive left back towards the railroad tracks to our coral colored station.
From US-41 (Cleveland Ave) From US-41, head East on Colonial Boulevard about three quarters of mile. Immediately after crossing the railroad tracks, turn left into the entrance for the Lee County Public Education Center. Then drive left back towards the railroad tracks to our coral colored station.
From Daniels Parkway heading north along Metro Parkway. Take Metro Parkway North approximately 6 miles from Daniels. Using the right left turn lane, turn left onto Colonial Boulevard (heading west), then turn right immediately after passing McDonalds, at the entrance to the Lee County Public Education Center. Then drive left back towards the railroad tracks to our coral colored station.
From Downtown Fort Myers heading south along Metro Parkway. Proceed South on Metro Parkway to Winkler Avenue. After crossing Winkler, continue south on Metro Parkway approximately ¼ of a mile and turn right onto the entrance road of the Lee County Education Center. At the stop sign, turn left and proceed left around the parking lot loop road past the McDonalds, 5/3 Bank, and the used car dealer until you reach our coral colored passenger station. You will see signs for Murder Mystery Dinner Train parking. Please allow an extra 20-30 minutes of travel time due to seasonal or construction traffic.
ALL reserveations of 9 or more people are required to prepay the gratuity for the meal service for each person included in the headcount of the group. The standard prepaid gratuity rate for regualrly scheduled Murder Mystery Dinner Trains on Wednesday through Sunday evenings, not includding special events like the New Year's Eve Gala is: $10.00 per person.